30
Jun
2008



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microsoftEvery now and then, while trying to open a folder containing video files, you might encounter an error like this: “COM Surrogate has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”. The message, apart from being irritating and preventing you from opening any video files, won’t disappear even after having closed the folder. The cause of this error message is due to the fact that you are using a software to watch videos which has not been updated or it is not compatible with Windows Vista. There are a lot of tricks and hacks to solve this issue, some of them will work for you while other won’t. Find out which one is the right solution to solve the problem.

First Method

  1. Click Start.
  2. In the Search Box type CMD
  3. Right click on the Command Prompt icon.
  4. Click Run as Administrator.
  5. In the Command Prompt black window type: regsvr32 %windir%/System32/vbscript.dll and hit Enter.
  6. The system will return with the following message: DLL Register Server in C:\Windows\System32/vbscript.dll has been successful.
  7. Now click Start.
  8. Click Computer on the right.
  9. Click Folder and Search.
  10. Click the View tab.
  11. Tick Always show icons never thumbnails.

Source: Mydigitallife.info

Second Method

Another easier solution is to upgrade your programs such as: Nero and Divx. Anyway sometimes even after having updated those software the issue could persist. If that’s your case try this trick:

  1. Rename C:\Program Files\Common Files\Ahead\DSFilter\NeVideo.ax to NeVideo.ax.bakup.
  2. Rename NeVideoHD.ax to NeVideoHD.bakup

Third Method

The ffdshow codec pack has been known as one of the reasons that causes the COM Surrogate error. In this case just try to update it here: http://ffdshow-tryout.sourceforge.net/

Fourth Method

Update all of your codecs to the latest version here. As a matter of fact it has been reported that the COM issue just disappears after having installed the above download.

Fifth Method

Just upgrade all of your software used to watch videos.


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19 Comments to “How to fix “COM Surrogate has stopped working” issue”

  1. Joe Says:

    Thanks

  2. Daniel Says:

    Just for info, if all the above methods still do not solve the issue and if you are using Kaspersky Internet Security 2011, you may probably need to exclude COM Surrogate from the list under KIS settings.

    For the complete guide: http://bit.ly/9oLypV

  3. Apparently new Com Surrogate stopped problem Says:

    [...] new Com Surrogate stopped problem Here are some more solutions. (There are many) 1. How to fix “COM Surrogate has stopped working” issue | Web Talk *(After the dll thing that you did, there are a few more steps. Also, there are other solutions [...]

  4. Ken Says:

    Followed method one…
    Click Start.
    In the Search Box type CMD
    Right click on the Command Prompt icon.
    Click Run as Administrator.
    In the Command Prompt black window type: regsvr32 %windir%/System32/vbscript.dll and hit Enter.
    The system will return with the following message: DLL Register Server in C:\Windows\System32/vbscript.dll has been successful.
    Now click Start.
    Click Computer on the right.
    Click Folder and Search.
    Click the View tab.
    Tick Always show icons never thumbnails.

    Worked fine till I got to Click Folder and Search…..what the heck???

    I looked for 15 minutes for a folder and search place…could not locate one……could you be a bit more specific as to what to do…Im using Vista32bit, there is no folder and search…of course there is a search box at the top right…but no folder and search place anywhere…that I can see.

    Thanks in advance for any help to get this COM surrogate fixed…

    Ken

  5. motaz777 Says:

    thanks very helpfullll!!!

  6. computerhelp Says:

    The divx codecs is the problem it’s not read by vista

    1. Just uninstall divx
    2. uninstall and all codecs.

    t===he divx codec in the divx package corrupts the codecs and vista can’t read it after corrupting it==

    3. reinstall codecs but not the one from divx.

    !!!!!but don’t use an divx codecs!!!!!

    just install the divx PLAYER Only!
    ====Don’t install the divx codec when installing divx player ==

    NO divx codec the problem is the divx codec not compatible or conflicting with windows vista. i wouldnt recommend going to system as changing settings it is dangerous

  7. Rizqie REV Says:

    thanks,,, It’s very helpful,
    :)

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