18
Feb
2009

How to fix “Windows Explorer has stopped working” in Windows 7

Microsoft World207 Comments »




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windows 7While trying to install/uninstall applications from Windows 7 by using the well-known Windows Installer, or even while trying to update the operating system by using Windows Update, the system could get stuck or crash causing Windows Explorer or even Windows Installer itself to give the user the following error messages: “Windows Explorer has stopped working” -  “Windows Installer has stopped working”. 

Windows 7, unable to find a proper solution to this issue, will go on with its messages, returning  after a while with another dialog box containing this cryptic sentence: “Windows is checking for a solution to the problem…”  followed by “Do you want to send more information about the problem?”. Here is the hack to fix this errors.

  1. Click Start.
  2. In the Search Bar, type regedit and press Enter.
  3. Locate the following key: HKEY_LOCAL_MACHINE\SOFTWARE\ Microsoft\ SQMClient\Windows\DisabledSessions
  4. In the right pane delete this subkey: MachineThrottling
  5. Turn your computer off and back on for the change to take effect.

Please, check comments below, even older ones. A lot of users posted how they managed to solve this issue!


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207 Comments to “How to fix “Windows Explorer has stopped working” in Windows 7”

  1. Josh Says:
    December 29th, 2009

    i have the same problem
    this is not cool
    i thought windows 7 is the best but seems to be worst

  2. Kami Says:
    December 30th, 2009

    Dear fellows favour me in fixing problem in my Windows 7. when i click on internet explorer it get stuck give me option recover this page or close the programm.when i click recover this page it takes alot of time and then start working.

    How can i fix this problem.

    Thanks

    Kami

  3. ali Says:
    January 1st, 2010

    m not having MachineThrottling option wat 2 do

  4. Wilson Says:
    January 3rd, 2010

    Thank u

  5. suresh Says:
    January 4th, 2010

    SAME PROBLEM ERROR ” WINDOWS EXPLORER HAS STOPPED WORKING” WINDOWS EXPLORER IS RESTARTING” I FOUND THIS ERROR CONSTANTALY IN WINDOW 7

  6. hongnguyenx Says:
    January 5th, 2010

    How to fix it Issue, my window explorer can’t run at window start, I can’t show any window only FF web browser :(
    Please help me !!!!

  7. Fred Says:
    January 6th, 2010

    Simple. Search for this and disable or turn it off: Windows Customer Experience Improvement Program

    Damned feedback programs.

  8. John Mikesell Says:
    January 8th, 2010

    I’ve had a similar problem with Windows Explorer quiting, with my Compaq Presario running 32-bit Vista. When I browsed in Explorer eventually Explorer would quit. I upgraded from Vista to Windows 7 hoping the problem would go away. It didn’t and seems to have worsened to the point that it sometimes quits in seconds of opening a Windows Explorer window. I ran Windows in safe mode, and the problem went away. So I went through and turned off all services using MSConfig.exe, and then started turning blocks of services back on, working from A up. Wouldn’t you know it, the problem didn’t return until I got into Ws. I believe I’ve narrowed it down to two–either Windows Event Collector or Windows Error Reporting Service. With both of them currently turned off while every other service is allowed to run again, I haven’t had Explorer quit for the last hour–and I’ve been abusing it best that I can. Any idea why either of these services would be causing Windows explorer to quit? An what one should do (other than leaving one or both turned off)? Thanks.

  9. John Mikesell Says:
    January 8th, 2010

    P.S. on my last entry — My computer didn’t have any MachineThrottling subkey on the registry path mentioned above. So that fix wouldn’t work in my case.

  10. John Mikesell Says:
    January 8th, 2010

    P.P.S. I take it back (after sleeping on it). Windows Error Reporting Service is turned off, so I hid the messages but didn’t resolve the problem. Start over again.

  11. virginia Says:
    January 12th, 2010

    I tried your “How to fix “Windows Explorer has stopped working” in Windows 7″, but when I reach step 4 “In the right pane delete this subkey: MachineThrottling” (in DisabledSessions) I have nothing to delete nor can I open the folder…

  12. Web Talk Says:
    January 12th, 2010

    Please, read old comments

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