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While trying to install/uninstall applications from Windows 7 by using the well-known Windows Installer, or even while trying to update the operating system by using Windows Update, the system could get stuck or crash causing Windows Explorer or even Windows Installer itself to give the user the following error messages: “Windows Explorer has stopped working” - “Windows Installer has stopped working”.
Windows 7, unable to find a proper solution to this issue, will go on with its messages, returning after a while with another dialog box containing this cryptic sentence: “Windows is checking for a solution to the problem…” followed by “Do you want to send more information about the problem?”. Here is the hack to fix this errors.
- Click Start.
- In the Search Bar, type regedit and press Enter.
- Locate the following key: HKEY_LOCAL_MACHINE\SOFTWARE\ Microsoft\ SQMClient\Windows\DisabledSessions
- In the right pane delete this subkey: MachineThrottling
- Turn your computer off and back on for the change to take effect.
Please, check comments below, even older ones. A lot of users posted how they managed to solve this issue!
Tags: bugs, hack, Windows 7
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207 Comments to “How to fix “Windows Explorer has stopped working” in Windows 7”
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January 13th, 2010
Hi,
I’m having the exact same issue you, John. I’ve tried following the steps on this page, but I don’t have MachineThrottling. I’ve tried disabling every (non) Microsoft Service, and disabling all start up program, no dice … I tried disabling the Customer Experience program, did nothing … I’ve disabled error reporting, but that doesn’t seem to help either; it still stops “working” randomly when I go into Windows Explorer and start moving/copy/creating files or folders … I’m guessing there are more people with this issue, and I hope M$ is investigating the issue.
January 13th, 2010
I am having the same problem FTProtocol. Im using Windows7 Ultimate x64. Sometimes it gets so bad I have to reboot, which helps very little.
January 15th, 2010
I was hoping to get rid of this, Explorer Has Stopped Working, when I upgraded to Windows 7 but still pops up, less often but still persists. Can anyone please help?
January 16th, 2010
I have had the “Windows Explorer has stopped working” also. This is in Windows 7. After a lot of fooling around I have the ANSWER: Just go online and get another Windows Explorer type program and use it in place of the original. There are dozens out there: and free!
I use Explorer2. No problems so far.
January 16th, 2010
Thanks Gerry for this tip!!!
January 20th, 2010
Hi all.
I have had the same problem and have found working fix for this (worked in my case anyway).
I’ve set up the firefox to always start in “private browsing session” and for some reason windows explorer doesn’t like this. As soon as I’ve changed the firefox settings, the win explorer message stopped and never showed again since.
Cheers.
January 21st, 2010
Thanks for your share!
January 22nd, 2010
Thanks Tom I had the same problem. I had firefox in private browsing and I could not right click on the desktop without the internet explorer stoped working message. It was happening every time until I changed the setting in Firefox.
January 22nd, 2010
MachineThrottling i dont have that subkey…help please i am so angry!
January 26th, 2010
Welll.I am so mad as well ..and i dont have the machine throttling either….
January 26th, 2010
Please,
check and read old comments!
January 28th, 2010
you guys are talking about 2 different things. Windows Explorer is NOT the same as Windows INTERNET explorer. It’s the “explorer.exe” and not the “iexplorer.exe” is the title of this topic and the same exact issue i’m having. it’s about exploring folders/files in your computer and not the net.